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Article
8 min read

Ticket deflection: The currency of self-service

New tech and tools are making self-service a better option for customers and businesses. It's easier…

Article
3 min read

How efficient customer service affects your bottom line

Your customer service agents might be hard workers, but if systems are preventing them from being…

Article
3 min read

Meet "Copenhagen", Zendesk’s new responsive Help Center theme

Today we’re releasing the Copenhagen theme for Help Center. We’ve redesigned it from the ground up,…

Article
6 min read

6 steps for measuring self-service success

When I started as the Technical Documentation Manager at RJMetrics, my main focus was to get…

Article
1 min read

Community Tip: Include end-user browser information via Help Center

In this Zendesk Community Tip, we cover an easy method for sending over browser information when…

Article
2 min read

Multiple brands, one Zendesk: introducing Multibrand

Whether you’re a local shop or an international conglomerate, consumers expect your brand to stay consistent…

Article
8 min read

8 tips for building a thriving help center

Most customers prefer solving issues on their own, but that doesn’t mean they should be left alone. Learn some best practices for building a help center.

Article
2 min read

Three Models for Customer Engagement

Love your help desk. That’s been the Zendesk tagline since day one. Phrased by my co-founder…

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